Financial Services

BMI-T has been involved in the financial services industry for the past 20 years and offers a wide spectrum of research and consultancy services to the financial sector and other players or providers in this sector.

Research in this industry extensively covers the financial sector itself as well as the activities of this sector pertaining to ICT. We can therefore offer a holistic financial sector, IT and telecoms research solution.

Examples of focus areas in this division include the corporate, business and retail banking customers, payment mechanisms, financial services delivery channels, the banking regulatory environment, customer satisfaction levels, banking products and services plus pricing levels. Research is conducted for all types of banking: transactional, corporate, electronic, relationship, wholesale, global and retail banking.

An example of an offering from this division would be around banking products and services; financial services products are now commoditised in the eyes of the business and retail banking customer and BMI-T will assist clients to identify and implement the value added services and delivery mechanisms wrapped around their products.