The continued growth of any organisation will be determined by its ability to deliver superior customer value.

BMI-T's Public Sector Expertise Centre's core purpose is to inspire, inform and educate the public sector by offering them strategic support, services and information to enhance their decision making, enabling them to fulfill their mandate to the citizens of their country, and make them globally competitive.

A market related example of KYC (Know Your Customer) is the due diligence and bank regulations that financial organsiations and similar companies must conduct in order to identify their clients and ascertain crucial information before conducting financial business with these organisations.